Frequently Asked Questions

We connect a large negative air machine to your trunk line, seal all registers, and use compressed air whips and brushes to agitate debris loose from every interior surface. The vacuum pulls it all out through a single collection point. We clean the supply runs, return runs, main trunk, plenum, and registers. In Frisco, where cottonwood and construction dust are common, we often pull significant buildup from newish homes. The whole process takes 3-5 hours for a typical system, and you receive before-and-after photos of every run.

We photograph the inside of every run before and after, and we show you the images before we leave. This is not a generic marketing photo from another house; it is your ductwork, your debris, your clean result. You also receive a written service record with airflow readings if applicable. CleanRun has photographed every job since 2013 because a homeowner cannot tell the difference between real work and vacuum noise without evidence. Haven Standard Clause 4 requires it.

A standard single-system home in Frisco takes 3 to 4 hours. Two-system homes, larger properties in Prosper or Celina, or jobs with difficult access (crawl space furnaces, tight attics) can run 5 hours. We do not rush. The agitation and negative air process needs time to work properly. We will give you a realistic window when we schedule, and Haven Standard Clause 2 means we arrive on schedule with a text when the technician is on the way.

Every 3 to 5 years for most homes, sooner if you have pets that shed heavily, recent renovation dust, or family members with allergies or respiratory conditions. Frisco's particular issues are construction debris in newer subdivisions, cottonwood seed in spring, and fine caliche dust that works its way in during dry summers. If you can see dust puffing from registers when the system kicks on, or if your filter loads up faster than the package suggests, it is time.

Moderately, if your ducts are significantly clogged. A clean system moves air more efficiently, which can reduce runtime. The bigger savings usually come from finding and sealing leaks we spot during cleaning, disconnected runs, or collapsed flex duct in attics. We document any issues we find and quote sealing separately if you want it. Do not expect a 30% drop, but cleaner ducts do reduce strain on your blower motor.

You can vacuum registers and change filters, but you cannot properly clean the interior of trunk lines and branch runs without negative air equipment and agitation tools that attach to commercial compressors. More importantly, Frisco attics reach 140°F in summer, and ductwork often runs through tight, unlit spaces with framing nails and electrical runs. It is unpleasant work with real injury risk. We recommend a trained professional with the right equipment and documentation system.

We run negative air machines from Abatement Technologies and portable HEPA filtration units that exhaust filtered air outside your home. Our agitation tools include compressed air whips, skipper balls, and rotary brushes sized for different duct diameters. In some Frisco homes with older galvanized trunk lines, we adjust pressure to avoid damaging corroded seams. The equipment matters less than the process and the proof, which is why we photograph every run.

We clean ducts; we do not sell HVAC upgrades. If your system already has a whole-house purifier from Honeywell or Aprilaire, we work around it carefully and note its condition. If you are considering adding one, we can tell you what we observed about your airflow and duct condition, but we do not install or commission them. Our scope is cleaning and documentation, not equipment sales.

A run is the trade term for a single duct line from the plenum (the big box where air splits) to a register in your floor, wall, or ceiling. A clean run is both the thing we deliver and the condition we leave it in. One word doing two jobs, both literal. A typical Frisco home has 12 to 20 supply runs and 2 to 4 return runs, plus the main trunk lines that feed them. Our written scope counts and cleans every one.

Every professional working under our name is required to hold the license and insurance their state requires, and we verify it before they arrive at your home. Haven Standard Clause 3 is "Verified crews," which means licensed, insured, background-checked, with license documentation available. We are independently owned and operated here in Frisco, working to the standards CleanRun Air Duct Cleaning established in 2013. You can request verification at any time.

Yes, for the first and last 30 minutes. We need access to all rooms, the thermostat, and the attic or crawl space entry. You do not need to follow us around; most homeowners in Frisco work from a home office or step out briefly. We text when we are on the way, knock at arrival, and review photos with you before we leave. If you cannot be present, a trusted adult who can let us in and sign the completion record works fine.

Duct cleaning is a scheduled maintenance service, not an emergency trade like plumbing or electrical. If you have a true HVAC emergency, such as no heat in January or a burning smell from the furnace, call an HVAC contractor first. Once the mechanical issue is resolved, we can clean the system. Our phone is answered 24/7, and a live coordinator will connect you with the local team to schedule at the next available slot that works for you.

Typically within a few days, sometimes sooner depending on season. Spring and early fall in Frisco book fastest because homeowners are switching between heating and cooling and notice airflow issues. We do not promise same-day arrival because proper cleaning takes 3-5 hours and we do not rush jobs to squeeze more in. Haven Standard Clause 2 means a real arrival window, a named technician, and a text when they are on the way.

Our primary service area includes Frisco, Prosper, The Colony, Little Elm, Plano, Allen, McKinney, Celina, Lewisville, Far North Dallas, Carrollton, and Richardson. We know the specific duct configurations common in each market: older ranch homes in Richardson with original galvanized ducts, new builds in Prosper with flex duct in vented attics, two-story McKinney homes with zoning dampers. That local knowledge affects how we approach each job.

Our work is covered by CleanRun's documented service guarantee: if we cleaned it and you are not satisfied, we return to re-clean the specific runs at no charge. The guarantee is in writing on your service record, with the scope, photos, and technician name. We do not offer vague "satisfaction guaranteed" language; we offer specific documentation of what was done, which is enforceable. Haven Standard Clause 1 requires the written scope; Clause 4 requires the evidence.

We carry general liability and workers compensation insurance, and we document the pre-existing condition of accessible ductwork with our before photos. In 13 years of operation, damage is rare because our agitation tools are air-powered and non-abrasive when used correctly. If an issue arises, we address it directly with our insurer and yours if needed. We do not hide behind fine print.

We guarantee that we cleaned what we said we would clean, documented with photos. We do not promise specific health outcomes because indoor air quality depends on many factors beyond duct cleanliness: filtration, humidity, source control, and individual sensitivities. What we can say is that removing built-up debris from your ductwork eliminates a reservoir of dust, pollen, and particulate that otherwise recirculates. Many Frisco homeowners with allergies report noticeable improvement, but we do not sell health claims.

Yes, you receive it before we leave. Every job produces a written record with the scope of work, before-and-after photos, technician name, and any observations about your system condition. Keep it for your home file; it is useful for future HVAC service, home sale documentation, or warranty claims. CleanRun has produced this record on every job since 2013. It is part of what "clean run" means to us.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Frisco, serving Frisco, Prosper, The Colony, Little Elm, Plano, Allen, McKinney, Celina, Lewisville, Far North Dallas, Carrollton, and Richardson since 2013.